Rapid Response® Publishers

US Higher Ed & Trade Market
» HarperCollins - SAN 2002086
» Hopkins Fulfillment Services - SAN 2027348
» Houghton Mifflin - SAN 2153793
» NACSCORP - SAN 1342118
» National Book Network - SAN 6300065
» Penguin Group (USA) - SAN 2825074 (Rapid Response 30)
» Rowman & Littlefield Publishing - SAN 2532387

US Christian Market
» Baker Publishing Group - SAN 2991500
» CNI Distribution - SAN 6311199
» Nazarene Publishing House - SAN 2416328
» Provident-Integrity Distribution - SAN 2496836

Rapid Response ensures that bookstores receive fast order acknowledgements. Pubnet Rapid Response® suppliers guarantee that they will deliver Purchase Order Acknowledgements (POAs) within 15 or 30 minutes of order receipt.

How Rapid Response Works

The Rapid Response service is defined as having an 'event-driven mailbox' on Enterprise, Pubnet's core application. As soon as a Purchase Order is placed into the event-driven mailbox, the Rapid Response service sends the data to the Supplier, who is responsible for processing the orders and returning the acknowledgements in a timely manner.

To participate as a Rapid Response Supplier, POAs must be returned within a maximum of 15 or 30 minutes. For Purchase Orders sent to Suppliers that can provide immediate turnaround, Rapid Response POAs should be returned within the same session.

Once a Supplier implements Rapid Response, all orders are considered Rapid Response orders. Retailers cannot choose which orders should be handled via this service.

How to Sign Up

Publishers who would like more information about participating in Rapid Response should contact us.